XPOWER US Limited Warranty

What is covered?

Your XPOWER equipment, purchased in the U.S. from authorized distributors, is warranted against defects in materials and workmanship for a period of 1 year from the original purchase date under normal and intended use (per the Owner’s Manual). This Limited Warranty excludes pet dryers for home-use, dusters, individual parts, accessories, scented beads, and refurbished items. Please retain your proof of purchase. This warranty covers all labor and parts within your purchased XPOWER equipment, as well as one-way shipping in the Continental US only; you will be responsible for shipping the equipment to XPOWER US Headquarters for service. The servicing/repair of your equipment or any part of your equipment under warranty will not renew or extend the warranty period. This limited warranty is nontransferable. For international purchases, please contact your local authorized XPOWER Distributor. Please call XPOWER at 855-855-8868, email us at: [email protected] or register your warranty at below form:

 

This limited warranty is subject to the following terms:

What is not covered?

XPOWER shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:
• Careless operation or handling, misuse, abuse and/or lack of maintenance.
• Use of parts and accessories other than those produced or recommended by XPOWER.
• Damage occurring from shipping from XPOWER or authorized distributors.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Normal wear and tear (e.g. power cord, fuse, motor brushes, pet dryer hose, pet dryer filters, pet force dryer pet dryer stand and parts, misting nozzle, etc.)

***PLEASE NOTE***

The XPOWER/VIKING Limited Warranty DOES NOT COVER the brushes on the Pressurized Wall Cavity Drying (PDS) line of equipment beyond the first use. Any motor issues beyond the first use will require the customer to return the unit(s) for inspection. The PDS-12/PDS-21 brushes and motors are wear and tear parts that will require replacing over time.

The XPOWER Limited Warranty DOES NOT COVER the brushes on our pet dryer line of equipment beyond the first use. Any motor issues beyond the first use will require the customer to return the unit(s) for inspection. The brushes and motors are wear and tear parts that will require replacing over time.

Warranty service

Before service can take place, the terms of the warranty require that you contact XPOWER with your model name/number, serial number, date and place of purchase to initiate a RA Case# (Return Authorization Case #).
• Please keep your purchase receipt in a safe place to ensure you have this information.
• All work will be coordinated by XPOWER or its authorized agents.
• Any replaced defective parts will become the property of XPOWER.
• Service under this warranty will not extend the period of this warranty.

If your machine is not functioning properly, please call XPOWER at 855-855-8868 or email us at, [email protected] to receive help and/or your RA Case#.

Contact Us
XPOWER Manufacture INC,
Monday – Friday: 8am – 5pm PST
Phone: 855-855-8868
Email: [email protected]